You are entitled to return the product for a refund within a maximum of 7 calendar days after receipt of your order. You will be refunded the price of the product and VAT, provided that the item is received intact and in a re-saleable condition. Shipping costs will not be refunded. Please follow the Returns Procedure outlined below.
Luzern Tech (Luzern Solutions Ltd) is committed to providing our customers with the highest quality products and service. However, on occasion, products may be found to be faulty or defective. In such cases we offer the returns facilities described below. All items to be returned must be within the specified warranty period. It is the customer's responsibility to arrange and pay the full costs associated with the return of the product to Luzern Solutions. Items should be returned by traceable methods of shipping and adequate insurance cover should be taken out by the customer. We regret we are unable to ship advance replacements. Luzern Solutions does not offer a walk in replacement service.
If a suitable replacement is not available, Luzern Tech (Luzern Solutions Ltd) reserves the right to refund the purchase price of the product, along with the original freight cost. Insurance costs are non-refundable.
If an item develops a fault within the warranty period, please email customer.care@LuzernSolutions.com in order to obtain a Return Material Authorisation number, (RMA). Please clearly write the RMA number on the outer packaging of any items being returned. All RMA numbers are valid for 14 days from the date of issue. Unfortunately, we are unable to process any returns not displaying a relevant RMA number or an expired RMA number.
Luzern Tech (Luzern Solutions Ltd) cannot accept responsibility for returned items which are lost in transit. The customer should, therefore, ensure that adequate insurance cover has been taken out on any product being returned to Luzern Tech (Luzern Solutions Ltd).