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Privacy Policy





This Privacy Policy is effective as of 1 January 2009.

This website is operated, managed and orders fulfilled by Luzern Technology Solutions Limited.


Scope of This Privacy Policy


This Luzern Technology Solutions Privacy Policy (this "Privacy Policy") describes how Luzern Technology Solutions protects your privacy when you use this Web site.

This Privacy Policy applies only to personal information collected through Luzern Technology Solutions Ltd. Web sites. "Personal information" means information that identifies you personally, either alone or in combination with other information available to us.


Privacy Notices


This Privacy Policy may be supplemented or amended from time-to-time by "Privacy Notices" posted on this website. These Privacy Notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of this website contain Privacy Notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.

Luzern Technology Solutions Limited has created this privacy policy to inform you of the information gathering and dissemination practices for this Website. Luzern Technology Solutions Limited, operates this Website, and wants to demonstrate our commitment to your privacy, by notifying you of:

1. What personally identifiable information of yours is collected through this web site;
2. The organization collecting the information;
3. How the information is used;
4. With whom the information may be shared;
5. What choices are available to you regarding collection, use and distribution of the information;
6. The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Luzern Technology Solutions control; and
7. How you can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at or by phone at +353 1 8119080. When visiting this website your IP address, browser and referral site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.


Using Cookies


"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on our website. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.


Opening an account


We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)

From time to time, we may contact you about sales, special offers and new site features if you agree to be included in our email lists. To cancel our free emails, you can click the unsubscribe link in any of our email newsletters or you can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to or by phone at +353 1 8119080 and inform us that you want to unsubscribe to our email list.


Entering contests/sweepstakes


Whenever we run a contest or sweepstakes relating to our site, it will be accompanied with the rules of the contest/sweepstakes. We will also detail how the information gathered from you for entry into the contest/sweepstakes will be used. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/sweepstakes.

We may also contact you with promotional offers if you have entered one of our contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. To cancel our free promotional offers/service, by following the instructions contained in the message. You can also respond to any promotional email we send you, by following the instructions contained in the message to discontinue email service. You can also send an email to and inform us that you want to unsubscribe to our email list.


Our Third Party Relationships


We have established several relationships with third party vendors to best serve our customers.


Order Fulfillment


Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.


Credit Card Processing


We use third-party payment processing partner to process online payment and credit card orders. We supply them with specific data for credit card authorisation and fraud detection only and they are restricted from using the data for any other purposes.


Marketing and Promotions


From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails, contests and sweepstakes) to those Luzern Solutions customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.


Evaluating our Website


From time to time, we may engage certain third parties to observe and track the behavior of the users of this website in order to evaluate the performance and features of the website. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.




From time to time we may establish an affiliate program. An affiliate program allows other websites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the website but is restricted to only use such information in connection with its administration of the affiliate programs.


Additional Third Party Relationships


From time to time, Luzern Technology Solutions Limited may engage other third parties to assist in providing marketing, order processing, fulfillment and shipping services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.




How your information is encrypted


There are certain areas on the site where you may enter and submit extra information. Some of these areas are encrypted using SSL encrypted transmissions between your Web browser and our Web server. This is designed to reduce the chance that someone (e.g. on your network at work or at your Internet service provider) may try to compromise your private information as it travels from your Web browser to our secure server. You'll know when transmitted data is encrypted by a security notice when you enter an encrypted page, and by the presence of a 'security' or 'lock' icon on your browser. The pages where you submit your account information, place an order, and receive confirmation of a successful order are all encrypted. In addition, your payment method e.g. credit card information is encrypted within our website checkout database and access to such information is restricted. This system is used so that we can provide you with additional security when purchasing items from Luzern Solutions.




This Web site may contain links to other websites. We provide these links for your convenience, but we do not review, control or monitor the privacy practices of websites operated by others. We are not responsible for the performance of these sites or for your business dealings with them. Your use of other web sites is subject to the terms and conditions of those web sites, including the privacy policies of those web sites.


Children's Privacy


If you order a Product or Services to which a minimum age requirement applies, by ordering that Product or Service you confirm that you are of the required age. If Luzern Solutions reasonably believe that you are not legally entitled to order a Product, Luzern Solutions reserve the right to cancel your order.


This Privacy Policy May Change


We reserve the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Web site. These changes will only apply to personal information we collect after we have posted the revised Privacy Policy. Your use of this Web site following any such change constitutes your agreement that all personal information collected from or about you through this Web site after the revised Privacy Policy is posted will be subject to the terms of the revised Privacy Policy.

To alert you to these changes, we will update the effective date of this Privacy Policy. We will also provide a notice at the top of this Privacy Policy for at least 30 days after the new effective date and highlight the changes so that you can locate them easily. Unless the change is a minor change (such as a change in our contact information) or a non-substantive change (such as the reformatting of our Privacy Policy), we will post notices on the page where you submit your order and/or on other relevant pages of this Web site for 30 days after the new effective date to alert you to the change..


Questions about our Policies


If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email or by phone at +353 1 8119080.